Susan Dunn warrants that its products are free from manufacturing defects in materials and workmanship for five (5) years from date of invoice.
If any material proves to be defective after inspection by our company, it will be repaired or replaced at our discretion at no charge. However, no claims for labor, shipping costs, or consequential damages will be accepted.
What We Will Do
We will restore any product whose finish proves to be defective back to its original finish at no charge during the appropriate warranty period stated above. Proof of purchase must be provided. After the warranty period, Susan Dunn will refinish any of its hardware at the prevailing appropriate charge.
What You Must Do
The hardware must be properly installed according to our instructions and specifications and are for residential use only. The hardware cannot be altered in any way. You must maintain and clean the hardware in accordance with the instructions provided with the product.
How to Obtain Service
Submit a support ticket and provide your name, address, telephone number, and paid sales slip or other proof of purchase, along with a statement describing the nature of the problem.
We will contact you and take appropriate action. Do not send us any part(s) of your fixture(s) or its various connecting hoses or wiring unless we have contacted you and have sent you an approved return authorization form. All transportation charges for returned goods must be paid by the customer.
What is Not Covered
This warranty also does not cover damage caused by accident, alterations, misuse, abuse, normal wear and tear, lime deposits, direct exposure to salty air or corrosive materials, or the color change that takes place with the passage of time, or use in any manner contrary to Susan Dunn’s instructions.
Cartridge warranties vary. Please contact us for details.
In the case of in-the-wall installations, Susan Dunn will assume no liability if there is no access. In no event will we be liable for labor of any kind, incidental or consequential damages. This warranty is extended in lieu of all other expressed or implied warranties, whether oral or written.
Many installation compounds are harmful to brass and metal finishes. The use of any lead-based or acidic curing adhesive, silicone, mastic, or plumber’s putty on or near our finished products will void the finish warranty. Use only sealants which are neutral curing and are not reactive with metal and brass finishes.
Susan Dunn reserves the right to change, modify or alter its products as deemed necessary.
This warranty supersedes any other Susan Dunn warranties, whether oral or written.
Unless otherwise contrary to state law governing the purchase, Susan Dunn’s liability will not exceed the wholesale price for the Susan Dunn product considered defective. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow exclusion of incidental or consequential damages, so the above limitation may not apply to you.
CONSUMER WARNING – CALIFORNIA PROPOSITION 65 WARNING
- Always run the water for a few seconds prior to use for drinking or cooking.
- Use only cold water for drinking or cooking.
- If you wish to flush the entire plumbing system of water that has been standing in the pipes or other fittings, run the cold water until the temperature of the water drops, indicating water coming from the outside main.
- If you are concerned about lead in your water, have your water tested.
Lifetime Warranty on Quarter Turn Ceramic Disc Cartridge
Should the ceramic disc cartridge in your faucet ever fail, Susan Dunn will replace the failed part free of charge to the original purchaser of the product. Your cost will be a $19.95 handling and mailing charge. Labor not included. When ordering replacements, denote for widespread or centerset lavatory, Roman tub, or other faucet. Include the age of the faucet. (“Lifetime” means for as long as the original purchaser owns the product.)
This lifetime warranty does not include thermostatic, pressure balance, or diverter cartridges.
Low Lead & Lead Free
Section 1417 of the Safe Drinking Water Act (SDWA) establishes the definition for “lead free” as a weighted average of 0.25% lead calculated across the wetted surfaces of a pipe, pipe fitting, plumbing fitting, and fixture and 0.2% lead for solder and flux. The Act also provides a methodology for calculating the weighted average of wetted surfaces.
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